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FAQs

Why doesn't my helicopter lift off the ground but the rotors spin?

How do I keep my helicopter from spinning in circles?

How much flight time do I get out of a charge ?

Why are some helicopters only for indoor use? What happens if I fly it outside?

Why can’t we buy the rechargeable li-poly batteries through you for your product and where are they sold?

What happens if I leave the helicopter connected to the charger for long periods of time exceeding the estimated charge time?

What is the life expectancy of the rechargeable battery & the motors in the helicopters?

What does the 90 day warranty cover ?

How do I pay for my purchase?

How to change my main rotor shaft?

Why do I have to pay for parts when it clearly states I get unlimited free replaceable parts?

My Unit broke down and its still under warranty

My Unit didn't work right out of the box

How do I use my Propel Points?

What is trimming ?

How long till I receive my order?

How do I return my product under warranty ?

Speak to a Propel advisor